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If you need immediate assistance, please call Patient Services at 937.258.4989 or 1.877.445.5086. If you wish to contact us about another matter, please fill out the form below. Do not include any personal health information about yourself or a loved one in your care.

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    These messages are monitored by the Ohio’s Hospice Communications Team. We will forward your message to the appropriate department. Thank you for reaching out to us.


    Ohio’s Hospice of Miami County
    3230 North County Rd. 25A
    P.O. Box 502
    Troy, OH 45373
    Phone: 937.335.5191


    Concerns/Suggestions

    Your concerns and suggestions are always important to us and can be communicated to us by contacting our clinical management team at the address or telephone number listed above.

    If we fail to satisfy your questions or concerns, you can also contact the following source:

    The Office of Quality and Patient Safety
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    Email: PatientSafetyReport@JointCommission.org
    Fax: 630.792.5636

    2020 Hospice Honors Recipient

    Ohio’s Hospice of Miami County Named a 2020 Hospice Honors Recipient

    Ohio’s Hospice of Miami County has been named a 2020 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Ohio’s Hospice of Miami County earned the distinction by scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey.

    This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the CAHPS hospice survey satisfaction measures.

    “We are excited to recognize the 2020 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, executive vice president of services at HEALTHCAREfirst. “I congratulate Ohio’s Hospice of Miami County on its success in achieving this highest of honors.” 

    Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2018 through September 2019. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. 

    Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. To learn more about the Hospice CAHPS survey program and the Hospice Honors awards, visit www.healthcarefirst.com.

    Carey Short, executive director of Ohio’s Hospice of Miami County, credits the interdisciplinary team of physicians, nurses, personal care specialists, social workers, chaplains, bereavement counseling professionals and volunteers working together to meet the needs of patients and their families. With an office and an inpatient unit at Upper Valley Medical Center located in Troy, Ohio’s Hospice of Miami County serves patients in Miami County and the surrounding area.

    “We are committed to our mission of celebrating the lives of those we have the privilege of serving by providing superior care and superior services to each patient and family,” Short said. “Our integrated team approach ensures continuous and personal care for each patient, wherever they call home.”